For all costumes:

1. Standard Size

-Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund,

-Orders cancelled 24 to 48 hours After payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 60% of the product purchase price .

 -Orders cancelled after 48 hours of payment confirmation will be eligible for a refund consisting of the full shipping cost only.

 - Once your order has been shipped, it can no longer be cancelled.

2.Custom -made size 

-Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund,

-Orders cancelled 24 to 48 hours after payment confirmation will be eligible for a partial refund consisting  of the full shipping cost and 50% of the product purchase price .

-Orders cancelled after 48 hours of payment confirmation will be eligible for a refund consisting of the full shipping cost only.

-Once your order has been shipped, it can no longer be cancelled.

Wrong Delivery Address

Timcosplay.com sends all orders to the shipping information address provided by the customer. It is the customer's responsibility to submit the full address information required. If there is no necessary shipping information in the order during the checkout process, we can only continue to refund if the package is sent to the wrong shipping address. (Different from the order delivery information.) If we send the package to the correct shipping address, we will not be able to continue the refund.